Dispatcher (4066)

Responsibilities:

Coordinate assigned fleet capacity and drivers; manage and maintain assigned equipment resources to meet or exceed utilization objectives.
Lead and retain a designated fleet of drivers, establish and maintain a good working relationship with each driver.
Communicate professionally, effectively, and timely with both internal and external customers/contacts, communicate late pickups and/or deliveries, as well as any other load changes, to customers.
Maintain awareness and consider any road conditions, weather conditions or any issues that may interfere with timely delivery and adjust route as needed to ensure timely delivery
Manage driver performance and recommend proper disciplinary steps if necessary
Manage service levels of 90% for on time pick-up and delivery
Scheduling drivers for specific required safety compliance activities
Scheduling driver’s equipment for required maintenance work
Maintain effective communication with assigned drivers and determine best course of action in resolving any issues that may arise during a load

Manage driver availability to maximize productivity of the assigned fleet

See also