Dispatcher (4654)

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

As a Mobile Crisis Dispatcher, your primary responsibility will be to receive, assess, and prioritize emergency calls, dispatch appropriate crisis intervention staff, provide real-time support to callers, welcoming and registering individuals to the behavioral health urgent care, as well as, providing assistance to the mobile crisis and behavioral health urgent care staff. Additionally, the Dispatcher will complete insurance verifications, enrollments, and monitor the ongoing status of each crisis case.

Position Highlights:

• Respond to emergency calls, assess crisis situations, and provide a calm, supportive presence for individuals in distress
• Coordinate and dispatch mobile crisis response teams, ensuring timely and effective intervention
• Collaborate with mental health professionals, law enforcement, and other emergency services to support comprehensive crisis management
• Maintain accurate documentation, including call details, outcomes, and insurance verification
• Provide follow-up support and monitor ongoing cases to ensure quality care and safety post-crisis

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

• Compensation: $17.36 - $22.29

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Answer crisis calls and provide calm, supportive assistance to people in need.
• Dispatch mobile crisis teams quickly and help coordinate emergency response.
• Welcome clients, complete registrations, and verify insurance information.
• Keep accurate records and support follow-up care to ensure each case is handled properly.

Responsibilities

• Answer and assess crisis calls to determine the appropriate response.
• Dispatch and coordinate mobile crisis teams during emergencies.
• Register clients and verify insurance and eligibility information.
• Document calls, track case updates, and support the crisis care team.