Dispatcher

Key Responsibilities:

• Receive and prioritize incoming service requests from customers and internal teams.

• Dispatch service technicians to roadside or on-site locations in a timely manner.

• Monitor the status of ongoing jobs and update customers with estimated completion times.

• Coordinate scheduling with technicians, shop supervisors, and fleet managers.

• Maintain accurate service records in company systems, including work orders and dispatch logs.

• Ensure proper documentation of labor hours, parts used, and services performed.

• Communicate with drivers, fleet customers, and service managers to resolve issues quickly.

• Track key performance metrics such as response time and job completion rates.

• Support compliance with DOT, OSHA, and company safety regulations.

• Perform administrative or support tasks as needed to assist service operations.

Skills / Education / Requirements:

• High school diploma or GED required.

• Must be at least 18 years of age and pass a pre-employment drug screen.

• Previous experience in dispatch, customer service, or fleet operations preferred.

• Strong communication and interpersonal skills.

• Ability to multitask, prioritize, and work in a fast-paced environment.

• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with dispatch or fleet management software a plus.

• Strong attention to detail and organizational skills.

• Ability to remain calm and professional under pressure.

Benefits:

• 401(k) with Company Match

• Health Insurance

• Dental, Vision, and Life Insurance

• Paid Time Off

• Paid On-the-Job Training

• Career Growth Opportunities

Why Join Southern Tire Mart?

• #1 Commercial Tire Dealer in the U.S. since 2008

• #1 Truck Retreader in North America since 2007

• #1 North America Commercial Tire Dealer since 2012

• Family-owned company committed to employee success, customer service, and safety