Dispatcher
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- Evaluate service calls and assign the best technician to each service appointment
- Embrace change and adapt effectively
- Communicate important information to technicians to ensure they have the best opportunity to service customers efficiently
- Coordinate with customers throughout the day to ensure they are fully updated with technician’s availability
- Work with proprietary and Microsoft systems to perform dispatching functions
- Organizing call counts and technician availability to ensure customers are serviced effectively
- Coordinating with Field Service Managers on availability and scheduling of technicians as well as successes throughout the day