Dispatcher

Precision Elevator is part of American Elevator Group (AEG), the largest independent elevator service company in North America, consisting of a collection of well-established elevator service companies operating throughout the United States. Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. Due to growth, we are looking for an experienced Dispatcher in our Brooklyn, NY office.


The Dispatcher will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organizations communications network.

Responsibilities:

• Answers incoming calls and communications; determine and assign the priority level of a call.
• Coordinates response and delivery of received information to field staff.
• Dispatches and deploys staff, vehicles, and/or units based on communications received. Provide instructions before the arrival of the mechanic.
• Adeptly uses multi-line telephone system and other communications methods and networks.
• Translating information to the appropriate codes.
• Performing emergency dispatch and crisis intervention services for entrapments.
• Respond to a wide array of emergency and non-emergency complaints and services.
• Asking questions and determining the caller situation via interpretation, analyses, and anticipation.
• Assisting the mechanics in completed their time tickets in the system.
• Enter and update information in computer databases.
• Performs other duties as assigned.
  

Work Environment & Hazards:

• This job operates in a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  

Special Physical Demands:

• This is a sedentary role; however, some filing is required. This would require the ability to lift files up-to fifteen pounds, open filing cabinets and bend or stand, as necessary.
  

Work Contact Group:

• Significant contact with mechanics and field staff