Dispatcher

We are currently looking for a dispatcher to join our team in Saint-Augustin-De-Desmaures, Québec. The person is primarily responsible for taking service calls and organizing the work of the drivers accordingly. This is a full time permanent position from Monday to Friday.

What you will be responsible for:

• Plan and organize drivers’ routes in an optimal way to ensure maximum use of the truck fleet
• Assign routes to drivers (in-house software)
• Respond to internal customer calls efficiently, courteously and professionally
• Enter information into the computer system to document calls and perform appropriate follow-ups
• Be the resource person for drivers regarding their working hours and resolve problems when necessary
• Be able to weigh the trucks on our scales and enter them into our system
• Process customs paperwork requests (USA drivers)
• Maintain and track inventory in our supply yards on a daily basis
• All other related tasks

To join our team:

• You have a minimum of 2 years of experience in a similar position
• You are able to juggle complex problems to find the best solutions
• You have very strong analytical skills
• You have extensive knowledge of the geographic regions of Québec, Ontario, New-Brunswick
• You are available outside of business hours to handle driver emergencies
• You have good knowledge of Microsoft Office and dispatch software (Samsara)
• You have a class 1 driver's license ( an asset)
• You are bilingual, both spoken and written (an asset)

• Full-time, permanent position
• On-site position from Monday to Friday
• Occasional travel to job sites as needed to assess the drivers work environment