Dispatcher

Communications Specialist / Dispatcher

Job Summary

The Communications Specialist / Dispatcher at Anakeesta is responsible for coordinating and maintaining efficient communication between departments to ensure smooth daily operations across the park. This role involves monitoring radio channels, dispatching team members as needed, and responding promptly to operational, maintenance, and guest service requests. The Dispatcher serves as a central point of contact, ensuring timely resolution of issues while supporting safety protocols and enhancing the overall guest experience. Strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment are essential for success in this position. The Dispatcher is also responsible for coordination with all Emergency Services in the area for various emergencies.

Your Responsibilities

Core Expectations & Professional Standards

• Represent Anakeesta with genuine friendliness, care, and pride in your work

• Maintain a professional appearance and high standards of personal hygiene

• Be punctual, dependable, and flexible with scheduling, including evenings, weekends, holidays, and overtime as needed

Work Ethic & Performance

• Exhibit strong self-motivation, discipline, and commitment to continuous improvement

• Effectively prioritize and complete tasks in a timely manner

• Adapt quickly to changing priorities and a fast-paced environment

• Demonstrate the ability to multitask while maintaining accuracy and attention to detail

• Remain calm, think clearly, and respond effectively in high-pressure or emergency situations

Teamwork & Guest Experience

• Foster a team-oriented environment by supporting and collaborating with coworkers

• Provide exceptional guest service by anticipating needs and taking initiative within company guidelines

• Communicate clearly and professionally using approved methods

• Use strong interpersonal, problem-solving, and conflict-resolution skills

• Create a welcoming atmosphere by maintaining a friendly demeanor, including smiling and making eye contact

Integrity & Professional Judgment

• Maintain strict confidentiality and exercise sound judgment with sensitive information

• Uphold company values with dignity and respect in all interactions

• Embrace new ideas and demonstrate a willingness to learn new technologies

Functional Skills & Abilities

• Communicate effectively with guests and team members

• Ability to learn and operate a Computer Aided Dispatch system (CAD)

• Perform basic math functions accurately (addition, subtraction, multiplication, division)

• Operate company vehicles when required (valid driver’s license required)

• Follow instructions, retain information, and execute tasks reliably

Physical & Environmental Requirements

• Ability to sit, stand, and walk for extended periods (up to 13 hours), including navigating uneven terrain and stairs

• Ability to lift and carry up to 50 lbs (with assistance) using proper safety techniques

• Perform repetitive tasks involving hands, arms, and body movements

• All other duties as assigned