Dispatcher and Driver Manager

Responsibilities

• Must be able to quickly navigate dispatching enterprise systems.
• Must be able to communicate effectively via email, in person and on the telephone.
• Daily work with internal and external customers, drivers, managements, etc.
• Understand what drivers an effective safety culture and actively participates in the Company’s mission to make decisions that positively impact the safety. of our drivers.
• Excellent interpersonal skills, able to listen for needs, check for understanding and accuracy, and build relationships with other employees.
• Experience dispatching/managing local, regional, and over-the-road drivers.
• Efficient with computer-based dispatch programs, outlook email and excel spreadsheets.
• Dispatchers ensure that our routes are accurately and completely shipped via cross-checking paperwork.
• Accurately dispatch Drivers from the distribution facility with the equipment they need to service the customer.
• Dispatcher is the primary point of contact for our Drivers while drivers are out on routes.
• Use of dimensional thinking skills; able to multi-task and problem-solve as an integrated member of the Shipping Office; ability to trouble-shoot problems on the fly and effectively manage tasks in a fast pace work environment.
• Troubleshoot customer service and equipment/truck-related issues.
• Handling and understanding billing/shipping paperwork requirements.

Requirements

Requirements

• Minimum of 1 year Dispatching CDL Drivers required, 2-5 years of experience preferred.
• Must be able to demonstrate experience with a fast-paced dispatch/transportation distribution environment.
• High degree of comfort with technology including Microsoft Office products (Outlook, Excel, etc.).
• Understand FMCSA and DOT laws/requirements including hours of service.
• Legally able to work in the US.
• Candidate must pass a pre-hire drug screen.
• Able to speak and write fluently in English.