Dispatcher
Posted Updated 8
views
Description
Job Title: Inbound Team Dispatcher
Department: Operations/Dispatch
Reports To: Inbound Team lead
Shift: 10:30am - 7:00pm
Position Summary
The Dispatcher is responsible for coordinating and monitoring the movement of shipments from load assignment through final delivery. This role ensures on-time performance, proactive communication, accurate documentation, and customer satisfaction, while maintaining compliance with company policies and procedures.
The Dispatcher is responsible for coordinating and monitoring the movement of shipments from load assignment through final delivery. This role ensures on-time performance, proactive communication, accurate documentation, and customer satisfaction, while maintaining compliance with company policies and procedures.
Reports to:
Inbound Team Leads
Key Responsibilities
- Load Management & Tracking
- Assign and set up loads by entering accurate pickup/delivery details, customer requirements, and carrier/driver information into the Transportation Management System (TMS).
- Verify carrier and driver contact information.
- Monitor load status, update notes in TMS, and track shipments through Turvo, Super Dispatch, or direct communication.
- Confirm driver location and ETA prior to pickup and delivery.
- Send Outbound request to Outbound Zendesk after order is dispatched.
- Communication & Support
- Maintain clear, professional communication with carriers, drivers, and customers.
- Phones remain in active status unless away from workstation.
- Document all calls, texts, and emails in the TMS.
- Provide support for escalations, rate changes, or route adjustments.
- Escalate unresolved issues within 15 minutes of detection.
- Shift Handoff & Reporting
- Prepare and send end-of-shift reports detailing pending issues and load updates to Inbound and management dispatch emails.
- Ensure smooth handoff between shifts for continuous monitoring of shipments.
- Compliance & Performance
- Monitor on-time pickup and delivery performance.
- Report any late pickups to management via email with proper documentation.
- Follow all company procedures and policies for dispatch operations.