Dispatcher Assistant
Responsibilities:
- Plan and coordinate truck routes and schedules to ensure timely deliveries.
- Assign loads to drivers based on availability, location, and delivery deadlines.
- Monitor drivers’ progress and provide real-time updates to customers and internal teams.
- Communicate effectively with drivers, customers, and warehouse personnel to resolve issues and optimize operations.
- Track and report on transportation metrics, including on-time performance and delivery efficiency.
- Ensure compliance with transportation regulations, safety standards, and company policies.
- Address and resolve any operational challenges, including delays, breakdowns, or changes in delivery schedules.
- Maintain accurate records of dispatch activities, including trip logs, fuel usage, and driver hours.
- Work closely with fleet maintenance teams to ensure vehicle availability and minimize downtime.
- Provide exceptional customer service and handle any inquiries or complaints professionally.
- Monitor vehicle maintenance and ensure all transport vehicles are in optimal condition.
- Train, supervise, and evaluate the performance of transportation staff.
- Handle any issues or delays that arise during the transportation process promptly.
Qualifications:
- Previous experience in dispatching, logistics, or a related field preferred.
- Strong organizational and time management skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Knowledge of transportation regulations and industry best practices.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software.
- Bilingual in English and Chinese is a plus
Benefits
- Dental, RRSP, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
- Salary: 40,000 CAD