Dispatcher - Auto Warranty

This position is responsible for managing all dispatching-related processes for assigned areas of coverage. The Dispatcher coordinates the assignment of inspection requests to inspectors, monitors assignments to ensure they are completed timely and accurately, and communicates with inspectors, customers, and internal teams regarding the status of requests. The position is also responsible for identifying and communicating delays, coverage issues, volume fluctuations, and other concerns that may affect service levels. This position also assists supervisors with additional operational and administrative tasks as required.

Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Assign or have sent a fee back on all claims received by 6 pm each day for all states assigned for coverage (including states covered when another dispatcher is off)
• Use inspectors in the areas that have been approved by management and provide work to inspectors that do majority of their work from Centro, if they can inspect timely and most cost effective
• Contact each assigned inspector with new assignments, via text or phone call to confirm availability and cost
• Report on inspector performance to technical department manager
• Communicate with customers regarding any delays on the request, whether scheduling delays or repair facility delays on all claims assigned in assigned areas of coverage
• Answer customer phone calls or emails regarding status of inspections, updates or cancellations
• Contact inspectors regarding any updates received on requests or cancellations received on requests before inspectors arrive at location
• Provide instruction to new inspectors with regards to the customer guidelines and information
• Keep updated fee lists from inspectors for areas where additional fees are required and to maintain that inspectors are not charging fees when they have not been approved
• Report any unexpected volume fluctuations to immediate supervisor
• Track each inspection within next day time frame using reports available for tracking
• Report daily any issues with requests that vendors have not confirmed receipt of assignment
• Regular and reliable attendance and punctuality. Employees are expected to report to work as scheduled, be ready to begin work at their scheduled start time, and remain at work for their scheduled hours, subject to approved leave, accommodations, and other legally protected absences.

Competencies

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficiency in using computers and software.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills.
• Able to handle multiple tasks and maintain control and order over same.
• Exceptional work ethic.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This role is intended to work remotely.

Physical & Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to respond to common inquiries or complaints from customers.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Travel required

• None

Required education and experience

• High School diploma or GED required.
• Intermediate to advanced computer skills.

Preferred education and experience

• Previous dispatching experience a plus

Additional eligibility requirements

• N/A

Affirmative Action/EEO statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Good-Faith Estimate (including bonus or commission)

The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate’s experience and qualifications.

General Description of Benefits

Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current

Personal Information Retention Policy

Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.

Post Closing Date

This position will be open for a minimum of three days and until a top applicant is identified.