Dispatcher
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Description
Plumbing Careers at Benjamin Franklin Plumbing®
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
- Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
- Makes every effort to compress call scheduling to effectively maximize productivity and revenue
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at client’s convenience as necessary
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
- Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
- Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
- Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
- Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Must have good computer software skills
- Prior customer service experience preferred