Dispatcher
Summary
Coordinates and schedules HVAC, electrical, plumbing, and generator service calls, prioritizing urgent requests and tracking technician assignments using Service Titan or similar tools.
Overview
|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|
Looking to TRADE UP to a better opportunity? Blaze Heating, Cooling, Electrical Plumbing Generators is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!
What we offer:
- Weekly Pay & Paid Training
- Medical, Dental, Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation and holiday
- Matching 401(k) + ROTH IRA
- On-going training & development, plus growth opportunities
What you will do:
- Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
- Prioritize service requests based on urgency and technician availability.
- Monitor and adjust schedules to ensure optimal efficiency and productivity.
- Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
- Provide customers with information about service availability, estimated arrival times, and any potential delays.
- Follow up with customers to ensure satisfaction and address any further needs or concerns.
- Inform customers of the status of their service calls and any changes to scheduled appointments.
- Maintain accurate records of service calls, customer interactions, and technician activities.
- Enter data into the company's dispatch and customer management systems.
- Generate and distribute reports on service performance, technician productivity, and customer satisfaction.
What you will need:
2+ years of dispatch experience
2+ years of customer service experience
- Service Titan experience preferred
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and the ability to work under pressure.
Attention to detail and accuracy.
The capacity to function both individually and collaboratively is essential.
Schedule: Full-time, Flexible Generally 11AM to 8PM M-F with some weekends