Dispatcher
Dispatcher
D&D Plumbing, Heating, and AC — Midland, TX (Serving the Midland–Odessa Area)
Overview
D&D Plumbing, Heating, and AC is looking for a true Dispatcher — the person who owns the board, keeps the trucks moving, and keeps customers in the loop from the first call to the last job of the day.
This isn't a phones-only seat. You're the hub of the operation. If you're organized, quick-thinking, and you like the pace of a busy service board, we want to talk to you.
Pay & Schedule
$19.00+ depending on experience
Our schedule shifts with the season, and we're upfront about it:
- Peak season (spring/summer): Tuesday – Friday, 10:00 AM – 7:00 PM | Saturday, 8:00 AM – 3:00 PM
- Off-season (fall/winter): Monday – Friday, 8:00 AM – 5:00 PM
We need someone who can flex between the two. In return, you get your weekends back and a steady weekday schedule for a good part of the year.
What You'll Do
- Build and manage the daily dispatch board, assigning technicians and installers by skill, location, and capacity
- Adjust the board in real time as emergency calls, delays, and add-on work come in
- Keep customers informed on arrival windows, delays, and job status
- Communicate with technicians throughout the day on job progress, parts needs, and next assignments
- Maintain accurate customer records, job notes, and dispatch history in our software system
- Coordinate daily with the Plumbing Manager and Field Operations Manager on scheduling priorities
- Handle customer concerns with professionalism and escalate when appropriate
- Support the office team with call overflow during peak volume