Dispatcher

Job Overview
As a Dispatcher at True North Energy Solutions, you'll play a key role in coordinating our Service Team and ensuring seamless operations at our customer locations. You’ll work closely with technicians, managers, and customers to deliver excellent service with a focus on safety, teamwork, and efficiency. Reporting directly to the Service Manager, you'll be an essential part of keeping things running smoothly and ensuring customer satisfaction.

Key Responsibilities
• Phone and Email Support: Answer incoming office calls and handle service requests received by phone and email.
• Service Call Management: Enter service calls into our maintenance system and manage daily scheduling and dispatching of service technicians or third-party partners based on skill and location.
• Customer Communication: Send out service quotes, follow up with customers, and maintain consistent communication through phone and email.
• Support Team Collaboration: Assist the Service and Environmental Compliance Managers with service-related tasks as needed.
• On-Call Technician Coordination: Update the weekly on-call technician schedule through the phone system.