Dispatcher

We’re hiring a Dispatcher to join County Materials in Maxwell, IN.

Job Summary:
The Dispatcher is responsible for planning, organizing, and coordinating truck schedules to meet customer delivery requirements and production demands. This role communicates with customers and drivers to ensure timely and efficient deliveries, prepares delivery documentation, maintains accurate dispatch records, and supports daily operational and administrative functions. The Dispatcher plays a key role in ensuring customer satisfaction, operational efficiency, and effective communication between departments.

Job Duties & Responsibilities:

Plan and organize regional loads to dispatch trucks according to customer requests and production schedules
Communicate with customers to determine delivery needs, driver demand, and scheduling requirements
Assign drivers to routes and notify them of delivery schedules
Enter assignment and routing data into dispatch software and maintain accurate records
Prepare delivery tickets and related documentation for drivers
Respond to inquiries from drivers regarding routes, schedules, and delivery issues.
Utilize multi-line phone systems, two-way radios, and computer software for coordination and communication
Perform administrative duties including data entry, filing, and reporting
Assist with resolving customer delivery concerns or service issues.
Support operations team with special scheduling adjustments during peak production periods.
Assist with reporting or documentation for management review.
Perform additional duties as assigned to support operational needs.

COUNTY Core Competencies: The expected behaviors of all COUNTY team members that align with Our Values and Our Commitments:

Integrity & Organizational Awareness
Customer First Focus
Results-Driven Orientation
Teamwork, Safety & Collaboration
Problem Solving & Decision Making
Creativity & Innovation

Job-Based Competencies:

Transportation Management
Delivery Management
DOT & Regulatory Compliance
Dispatch Operations
Coordination
Safety Management
Route Optimization
Performance Metrics
Vehicle & Equipment Knowledge
Communication

Experience & Qualifications:

High school diploma or Associate degree in logistics, transportation, or related field preferred
2–4 years of experience in dispatching, trucking, logistics, or a related field
Familiarity with trucking industry terminology and routing practices
Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
Experience in construction materials or manufacturing environment
Experience using dispatch or fleet management software
Dispatch software systems
Multi-line phone systems
Two-way radios
Microsoft Office Suite

Work Environment:

Work is typically performed in an indoor/outdoor environment.
Exposure may include noise, weather, machinery, and public interaction
Typical work hours/shifts: Standard business hours

Physical & Work Expectations:
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Frequent standing, walking, bending, reaching, or handling materials/equipment.
Occasional climbing, kneeling, crawling, or lifting/moving up to 50 pounds.
Ability to concentrate, follow detailed instructions, communicate effectively, and safely perform job duties.
May require the operation of specific tools, equipment, or vehicles associated with the position.

Safety Equipment:
Required safety equipment: Use PPE as provided and instructed.