Dispatcher D4
About the Company:
RydeTrans was founded in 1979 and incorporated in 1996 to provide safe and high-quality transportation to people in the East Bay. We serve a diverse group of institutional customers such as public transit agencies, governmental entities, school districts, health care providers, and social service agencies, as well as private customers. We provide a wide array of transportation products, including paratransit, fixed route, shuttle, charter services, and ADA eligibility assessments.
RydeTrans specializes in transporting people who depend on safe, comfortable, and reliable transportation to essential services like school, rehabilitation training, medical appointments, and work.
About the Job:
Reporting to the Operations Manager, the Dispatcher ensures all assigned routes are covered and drivers receive timely instructions and operational information throughout the day. Dispatchers also respond promptly to customer and team inquiries, contributing to smooth operations and customer satisfaction.
Compensation: $21.00/Hourly
Full-time, Non-Exempt
Essential Duties and Responsibilities:
- Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations.
- Resolves on the road problems
- Processes trip reassignments, route openings, insertions, extensions, etc. and issue resolutions
- Authorizes trips outside of regular services when necessary
- Schedule alternative rides for passengers to resolve service issues
- Uses various computer systems to retrieve schedule information and other pertinent information. Uses reference material to quickly and accurately determine the best method to assist client.
- Provides excellent customer service to our clients, passengers, and drivers
- Completes a variety of daily reports and clerical duties including but not limited to accident reports and incident reports.
- Answers and directs business calls to appropriate personnel
- Monitor drivers to minimize non-revenue payroll hours.
- Window dispatch functions including but not limited to collect and reconcile fares, reconcile lunch breaks, etc., during driver check out process
- May periodically be required to operate a revenue service vehicle
- Other duties as needed