Dispatcher- EMT Certification Required

Description

Under the supervision of the Medical Communications Center Leadership, the Dispatcher is responsible for

coordinating and dispatching interfacility transfers, including IFT/Flight, SCT/ALS, BLS, and wheelchair transport

services. The successful candidate will ensure efficient and timely dispatching of resources to meet patient needs

and organizational goals.

Role and Responsibilities

· Coordinate and dispatch ambulance services for interfacility transfers, including critical care and flight

operations (Rotor/Fixed).

· Manage and prioritize requests for transport, ensuring optimal allocation of resources for SCT/ALS and

BLS levels of care.

· Demonstrates a clear understanding of the specialty care arena, including associated procedures, and

can delineate which interventions require SCT-P or RN-level care. When questions arise, effectively

communicate with the nursing team to determine the most appropriate level of care.

· Maintain compliance with HIPAA regulations, state EMS communication standards, and company

policies.

· Handle wheelchair transport logistics, ensuring safe and timely service for patients with mobility needs.

· Operate crew radio systems, maintaining clear and effective communication with field staff.

· Utilize system status management (SSM) to monitor and update the status of all units, ensuring

resources are strategically positioned.

· Ensure all ambulance/aircraft time stamps are accurate in real-time, constantly scanning board to ensure

any necessary real-time changes are made to provide the best ETA to all facilities

· Knowledge of contractual and priority response times for all facilities associated with zones in question

· Escalation of any facility concerns or problems to leadership immediately including extended ETA’s

above and beyond contractual requirements

· Notifications and resolution of incomplete crew configurations such as single crew members to

leadership in real time

· Optimization of board to ensure maximum utilization of crews without degradation of response or on

time requirements, nor contractual or customer satisfaction.

· Provide real-time status updates to ensure all stakeholders are informed and aligned.

Qualifications and Education Requirements

· Must be 19 years old or older at time of hire for insurance purposes

· High School Diploma or GED equivalent, associate degree in business administration, statistics, or training and development preferred

· Current NREMT certification.

· Excellent written and verbal and communication skills

· Must be available for recall in times of crisis or when needed due to staffing issues

· One year of supervisory experience

· Knowledge of medical terminology and writing patient care reports

· Ability to sit and remain stationary for prolonged periods of time, standing as needed

· Must be able to bend, reach, or move within assigned work location as job duties require

· Ability to view computer monitor and other technology screens for extended periods (more than 8 hours)

· Occasionally lift or move up to 25 lbs.

· Ability to work rotating shifts, including nights, weekends, and holidays, to support 24/7 operations.

· Ability to pass a pre-employment drug test

· Ability to pass a pre-employment background check

· Ability to read, speak, and write English

· Proficient in general computer literacy.

Preferred Skills

· Excellent customer service skills

· Strong Problem-solving skills

· Ability to remain calm under pressure

· Previous communications center experience

We'd love for you to join the Butler Medical Transport team!