Dispatcher

JOB SUMMARY:

Dispatchers are responsible for interacting with clients Worldwide via radio, paging and telephonic communications. Receives incoming calls, questions the caller to determine the nature of the call and records pertinent data necessary to expeditiously respond to the problem. They operate two-way radio equipment and computers and various alarm systems. Dispatchers are monitored for call quality, lost calls, call frequency and call waiting time.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Other duties may be assigned.
1) Talks with clients by phone, radio or in person and receives requests for service on a variety of maintenance and information-related matters.
2) Records time of service call/request, the time it was dispatched and location and description of the problem.
3) Verbally contacts mechanical personnel over radio and electronically via the IMS to give information and directions regarding service repair requirements.
4) Monitors fire alarm systems, winter operation conditions, and crisis and electric utility hot lines. Dispatches and advises appropriate response personnel of emergency and weather conditions.
5) Assists in new employee and on-the-job training for the other dispatch positions.
6) Monitors and advises dispatched personnel on safety issues pertaining to the work requests.
7) Works overtime to ensure coverage during non-standard flight schedules and inclement weather conditions.
8) Performs general housekeeping of the call center at the end of the shift (i.e., removing trash, sweeping floors, etc.).
9) Needs to be able to type 35 words per minute.