Dispatcher
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Examples of Duties
- Answer, evaluate, and prioritize incoming 911 and non-emergency telephone calls.
- Communicate effectively with callers and responders using a computer aided dispatch (CAD) system, telephones, multi-channel radio, and numerous computer databases and maps.
- Accurately and consistently dispatch the appropriate police, fire, ambulance or other emergency response resources, track the status and location of each, and transmit messages and information to response units.
- Provide pre-arrival emergency medical and fire instructions to callers using Emergency Medical and Fire Protocols.
- Maintain positive and professional written and verbal communication skills at all times.
- Consistently provide excellent customer service to all citizens and emergency responders.
- Maintain confidentiality at all times
- Complete job-related trainings and continuing education as assigned and required.
- Ability to work all shifts, some in excess of eight (8) hours, holidays and weekends.
- Ability to work overtime.
- Performs all other duties as assigned.
Typical Qualifications:
- Possess high school diploma or equivalent.
- Possession of Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD) certifications and CPR Certification recommended, but not required.
- Ability to accurately type a minimum of forty (40) words per minute.
- Ability to operate two-way multi-channel radio system with multiple frequencies, distinguishing a variety of radio voice transmissions.
- Ability to memorize, retain, and accurately recall information and codes; multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action; perform detailed work with a high degree of accuracy, during stressful situations; understand various transmissions (telephone, radio, etc.) and transcribe information (numbers, letters, names and facts) from one source to another quickly and accurately.
- Ability to consistently remain calm and effective, even during heavy workloads, exercise good judgment, prioritize emergent and non-emergent situations accurately, and obtain and act on information quickly and accurately.
- Ability to work days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of Fond du Lac County’s Sheriff’s Office Communications Center.