Dispatcher

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

About the Role

Are you a high-energy problem solver who thrives in a fast-paced environment? We are looking for a sharp, adaptable Dispatcher to serve as the nerve center of our daily waste collection operations.

In this role, no two days are the same. You will be the primary link between our route drivers, operational leadership, and customer service teams—making real-time decisions that keep our fleet running efficiently and our customers satisfied. If you excel at multitasking under pressure, thinking on your feet, and keeping operations moving seamlessly, we want you on our team.

What We Offer (Our Investment in You!)

• We believe that taking care of our team is the foundation of our growth. To support you and your family, we offer:
• 15 days of Paid Time Off (PTO) to recharge and spend time with family.
• Hours: Monday to Friday, 9:00 AM – 7:00 PM (Consistent full-time schedule, weekends off)
• Competitive Medical, Dental, and Vision Coverage to keep you healthy.
• 4 Medical Plan Options, including a Health Savings Account (HSA) featuring an employer contribution and match program.
• 401(k) Plan with an employer match to help you build secure long-term wealth.
• Paid Holidays so you can celebrate what matters.
• Employee Assistance Program (EAP) providing free, confidential counseling services for you and your household.

Key Responsibilities

• Dynamic Fleet Dispatching: Monitor live routes and direct drivers using GFL proprietary software and TRUX to optimize daily pickup schedules and navigate real-time route adjustments.
• Rapid Problem Solving: Act as the first line of defense for on-the-road challenges—troubleshooting delivery/service delays before they turn into customer issues.
• End-of-Day Check-Ins & Audits: Conduct thorough driver check-ins, collect and review route sheets for data accuracy, and ensure all daily ticket entry requirements are completed.
• Cross-Department Communication: Maintain clear, prompt communication via phone, email, and two-way radio across operations, customer service, sales, and shop maintenance teams.
• Staffing & Efficiency: Collaborate with routing specialists and operations managers to fine-tune daily routes, optimize staffing levels, and maintain peak productivity.

What We’re Looking For

• Fast-Paced Decision Maker: Quick thinking, strong situational awareness, and the ability to make confident operational calls on the fly.
• Master Multitasker: Proven ability to manage high-volume calls, monitor route tracking software, and handle incoming driver requests simultaneously without missing a beat.
• Industry or Logistics Experience: 1–2 years in transportation, dispatch, or customer-facing operations. Experience with TRUX software is a strong plus (or a quick readiness to learn).
• Tech-Savvy: Proficient with MS Office (Outlook, Excel, Word) and comfortable adapting quickly to proprietary dispatch platforms.
• Solid Communicator: Strong verbal and written communication skills with a customer-first mindset and a clear, professional communication style across two-way devices and phones.
• Education: High school diploma required; post-secondary education or logistics training is an asset.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.