Dispatcher

Job Description:

Join Our Award-Winning Team!
Are you a proactive problem solver with a passion for customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make someone’s day better? Action Plumbing, Heating, AC and Electrical LLC is looking for a reliable and motivated Dispatcher to join our team of service professionals.

Job Summary:

The Dispatcher plays a vital role as the first point of contact for our customers and service technicians. This position ensures timely scheduling, effective communication, and top-notch customer service to maintain the high standards our customers expect.

Responsibilities

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.

• Relay accurate information to technicians, ensuring proficient, quality customer experiences.

• Manage the whereabouts and needs of every technician in the field.

• Record the results of each service call and create report summaries for senior management.

• Be professional and establish customer rapport, encouraging repeat business.

• Respond to customer requests, resolving issues and promoting the brand.

• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

• Update customers throughout the day on the technician’s progress.

Competencies for Success

• Develop a proven track record in customer service.

• IT competent; good typist and proficient with phone systems.

• Highly organized with exceptional follow-through abilities.

• Strong verbal and written communications.

• Ability to build trust, diffuse conflict and hold others accountable.

• Personality that blends well with a fast-paced, goal-driven environment.

• Competitive individual contributor who also loves to win as a team.

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.