Dispatcher I

Under general supervision, assigns drivers and vehicles to deliver customer orders according to delivery schedule; directs drivers by two-way radio; may establish service or delivery routes for regular customers.

• Confers with customers and/or sales staff to determine desired delivery times; creates delivery schedule to assist drivers and material handling staff in planning work activities.
• Maintains record of mileage, fuel used, repairs made and other delivery-related expenses.
• Responds to customer complaints/questions regarding deliveries; expedites or locates missing, misrouted, delayed or damaged merchandise.

Requirements: High school diploma or General Education Degree (GED) and two (2) years of related experience, or an equivalent combination of education and experience.

• Working knowledge of company’s policies and procedures related to scheduling, and dispatching • Knowledge of DOT or other requirements regulating work activities • Customer service orientation • Ability to organize multiple activities for self and others and coordinate completion of tasks • Proficiency in Microsoft Office Suite