Dispatcher I

This is an on‐site position located in San Marcos, Texas.

ABOUT CAPITAL PRECAST:
Capital Precast is a leading precast concrete manufacturer based in San Marcos Texas serving the
Central Texas market since 1997. We are focused on providing the highest quality precast concrete
solutions for a wide range of underground utility applications. Our NPCA certified plant offers a
complete line of products including sanitary, storm, power, water, and communications utility products.
We are committed to continually expanding our capabilities through investments in people and
production. We strive to keep pace with our customers’ demands while working safely every day.

We are an Equal Opportunity Employer, and we are looking for the right people to fill the right seats. It's
our professional and caring employees who make a difference in the lives of our customers and our
community every day. Visit us at

CAPITAL PRECAST CORE VALUES:

The successful candidate will be committed to upholding Capital Precast core values including:

• COMMIT TO ONE ANOTHER
• KNOW WHAT YOUR CUSTOMERS NEED
• GO THE EXTRA "YARD"

Capital Precast is seeking a Dispatcher I for our San Marcos office. The Dispatcher is responsible for
managing the coordination of deliveries, communication with customers, and handling logistics for
shipping operations. This role ensures timely and accurate shipment scheduling while working closely
with Sales Representatives, customers, and drivers. Key responsibilities include responding to incoming
requests, verifying sales orders, scheduling transport, managing customer needs, and overseeing the
day-to-day operations of dispatch. As part of the Capital Precast team, we invite you to join our
company that values professional development, opportunities for growth, and safety.

• Respond to incoming emails from Sales Representatives (SR) requesting deliveries, ensuring
sales order details are accurate and complete.
• Schedule shipments, including verifying the type of transport required (e.g., boom, flatbed, drop
deck, oversized), and add to the shipping schedule.
• Manage customer requirements such as crane meetings, job site restrictions, and specific time
requests in Load Manager.
• Pre-call customers to verify delivery information, including addresses, site contacts, unloading
requirements, and any applicable transport restrictions.
• Assign loads to drivers, considering weight restrictions and delivery times, and update the boom
calendar accordingly.
• Confirm scheduled shipments with customers on the day of delivery, including during rain
delays.
• Pick loads by verifying product availability, entering future load dates for visibility, and adding
special transportation needs when required.
• Serve as the first point of contact for incoming customer calls and radio transmissions,
addressing dispatch-related inquiries or passing them to Dispatcher II as needed.
• Assist yard personnel by responding to 2-way radio communications, verifying load readiness,
updating systems, and managing trailer drop-off instructions.

COMPETENCIES:

• Excellent organizational skills and attention to detail, ensuring accuracy in verifying sales orders,
tracking shipments, and managing schedules.
• Strong problem-solving ability, capable of addressing issues related to product availability,
transportation restrictions, and customer requirements.
• Ability to work independently in a fast-paced environment, managing multiple tasks and
meeting strict deadlines.
• Customer service-oriented, with a professional demeanor and ability to effectively handle
customer interactions and meet site-specific needs.
• Proficient in using dispatch and logistics software, such as Load Manager and Titan, to manage
schedules and track deliveries.
• Adaptability to handle last-minute changes, unexpected customer requests, and unforeseen
circumstances such as weather delays.

REQUIREMENTS:

• High school diploma, or equivalent

• Strong communication skills, with the ability to clearly and effectively communicate with Sales
Representatives, customers, drivers, and yard personnel via email, phone, and radio.
• Strong time management skills, prioritizing tasks such as dispatching drivers, responding to
customer inquiries, and updating load calendars.
• Willingness to learn and a positive, constructive attitude toward handling challenges and
supporting the overall shipping process.

WORK ENVIRONMENT:

• Work in an office environment, sitting for extended periods of time
• May need to go out to the plants in outdoor weather conditions, including extreme hot or cold
temperatures
• Plant includes: moving machinery and equipment, possible electrical hazards, confined spaces,
and a noisy environment
• Work Location: In-Person / On-site

SCHEDULE:

• Monday-Friday (daytime only)
• 8–10-hour shifts
• Some weekends as needed
• Holidays
• Job Type: Full-time

BENEFITS:

• 401(k) Retirement plan
• Dental Insurance
• Health insurance
• Vision Insurance
• Paid Time Off (PTO)
• Bonus Pay