Dispatcher I/II

Job posted until filled.

Rank depends upon qualifications.

• Dispatcher I $39,819.98 ($19.14/hr)
• Dispatcher II $41,810.98 ($20.10/hour)

GENERAL DESCRIPTION:

The purpose of this position is to answer incoming emergency and non-emergency calls, and dispatch law enforcement, fire, EMS, and other personnel and services accurately and promptly. This position serves as the first point of contact for incidents, gathering and relaying critical information to responders. The role involves multitasking, ensuring unit safety, and providing resources and information for non-emergency calls.

ESSENTIAL JOB DUTIES:

To perform this job successfully, an individual must be able to perform the essential job duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out but may be considered incidental in the performance of this job.

• Answers emergency and non-emergency phone lines, confirming caller locations using multiple systems.
• Monitors and dispatches on up to four separate radio channels while logging information into the CAD system.
• Responds to NCIC hit requests and processes urgent responder requests.
• Enters and clears warrants in the NCIC and in-house systems.
• Locates active warrants and provides information to agency personnel.
• Ensures responders have updated information as calls evolve.
• Coordinates with surrounding agency resources during ongoing events.
• Enters and removes missing persons and stolen property information in the NCIC system.
• Runs driver’s license and vehicle tag information for multiple agencies.
• Locates driver license information using various sources.
• Verifies information before confirming NCIC hits.
• Monitors weather conditions to ensure responder safety.
• Keeps track of responder and officer locations within the county.
• Performs other related duties as assigned.