Dispatcher I
Description
Job Summary
The Dispatcher is responsible for receiving and processing customer orders, coordinating daily transportation needs, and assisting with the dispatching of company-owned and third-party trucks. This role ensures loads are assigned efficiently, deliveries are coordinated according to customer requirements, and communication is maintained between customers, drivers, dispatch personnel, and management to support timely and reliable service.
Job Responsibilities
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Comply with Eco Material Safety Policies and Procedures
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Regular attendance, timeliness and scheduling flexibility
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Takes requests for customer pickup or deliveries from customers by telephone
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Creates load numbers in system for delivered loads and assigns correct assets to each load number
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Places orders with drivers or appropriate trucking companies
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Once load has been delivered; completes order in TMS system (correctly TMW)
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Keeps back order file in established sequence and fills orders for issue or shipment as inventory becomes available per salesperson direction
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Compiles list of available plants along with daily inventories
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Investigate overdue orders
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Assist with other parts of plant operation as required by location
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Will be added to the on-call rotation to handle after hours prepaid / dispatched load changes and additions
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Regular attendance, timeliness and scheduling flexibility
Job Requirements
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High School Diploma or equivalent
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No prior experience or training required
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Customer Service – Responds promptly to customer needs
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Teamwork – Contributes to building a positive team spirit
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Organization Support – Follows policies and procedures
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Dependability – Follows instructions, responds to management direction
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Initiative – Volunteers readily
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Planning/Organizing – Uses time efficiently
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Quality – Demonstrates accuracy and thoroughness
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Quantity – Meets productivity standards
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Lift/move/transport items up to 20 pounds
Compensation
- The hourly pay rate is $20-$23/hr.
- Opportunity for annual bonus
- 401(k) plan / group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid Time Off - 80 hours accrued per calendar year (pro-rated in first year)
- Paid Sick Time - 40 hours per calendar year
- Eleven paid holidays