Dispatcher I

Position Summary:

Dispatchers are the point of contact for drivers and have all the information needed to make deliveries.

The Dispatcher is responsible for arranging pickups and deliveries of food donations, route planning and maintenance, as well as driver scheduling. This position plans daily routes for a driving team of CDL drivers, Van Drivers, and other vehicles; plus, support for temporary drivers when needed. Additionally, this position works in partnership with the entire operations team to ensure our donors and agencies receive prompt courteous service.

Drivers are efficiently picking up and delivering donated surplus, prepared and perishable foods in the Philadelphia region. Drivers work an 8-hour shift between the hours of 5am and 5pm, M-F. Overtime, evening, weekend and/or holiday hours may be required as necessary. The Dispatcher ensures there is a smooth transition for agencies, events, and the warehouse to receive or send food to a new location.

Primary Responsibilities:

• Provide positive customer service, with a high level of urgency, to Philabundance contacts; communicate with customers/volunteers, drivers, internal and external contacts, in a courteous manner.
• Coordinates resources with delivery routes and needs to ensure on time delivery, successful turnaround and meets customer, internal and external, needs for food distribution.
• Perform administrative duties to maintain accurate records, spreadsheets, and databases.
• Proactively approaches customer needs, pick up and drop off requirements.
• Prioritize requests as well as gathering information quickly with ability to organize and communicate requests for drivers and other departments.
• Daily, weekly and special events, Tracks delivery and pick up activity, details, status, resolution of issues, communication to others and maintains accurate records at all times.
• Monitors success of distribution or pickups.