Dispatcher II (Control Tower) - Troy, OH or Houston, TX

Pay range: $25.00 -$26.00

Tuesday - Saturday; 0230 - 1100

YOUR ROLE

Monitors assigned routes for dedicated delivery drivers with assigned geographic area; coordinates shipments according to customer instructions and ensures compliance to DOT regulations and established internal policies and guidelines. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Develop and maintain excellent customer service to internal and external customers
• Tracking & Tracing Drivers in dedicated American Honda Network
• Provide Support to Drivers for service issues, equipment issues, delivery issues, etc.
• Contact Drivers for follow-up on delivery concerns
• Provide Email Communication to field / customer / CEVA on service delay impacts to parts delivery
• Utilize Samsara system to aid in tracking & tracing drivers
• Utilize CEVA's Matrix TMS to view routes and monitor driver route performance and tracking of deliveries
• Ensure compliance with DOT regulations and established internal policies and guidelines
• Prioritize time sensitive cargo
• Support tracking and tracing of drivers to update TMS system along with updating customer
• Perform other duties as assigned

WHAT ARE WE LOOKING FOR?

Education and Experience

• High School Diploma or GED required, prefer Bachelor’s Degree in related field
• Minimum two years related dispatch, track / tracing experience
• Minimum three years transportation industry experience preferred

  Certifications and Licenses

  • Sound knowledge of DOT and CSA Regulations

  Languages and Communication Skills

  • Must be able to read, write and speak English fluently
  • Ability to communicate and interact effectively with multi-functional and diverse backgrounds

  Computer Skills

  • PC literate with basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
  • Prefer knowledge of Samsara E-Log and Driver Safety Camera software system

  Other Skills/Experience

  • Knowledge of local geographic market
  • Accurate typing skills and/or data entry skills
  • Responds promptly and professionally to customer needs
  • Read, comprehend, and complete basic checklists, forms or other related documents
  • Effectively present information in one-on-one situations or in small group situations
  • Identifies and resolves problems in a timely manner
  • Balances team and individual responsibilities.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.