Dispatcher II
Summary
Coordinates daily freight movement and driver delivery schedules for retail gas outlets, handling incoming orders, customer communication, and dispatch operations using the company's dispatch system.
Position Summary
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions
- Assess customer needs and timing of deliveries
- Manage daily delivery schedule for drivers
- Plan deliveries and receives orders from suppliers
- Provide frontline customer service for existing accounts
- Answer all incoming phone calls promptly and courteously
- Monitor e-mail for incoming orders, inventory updates, and communication between team members
- Monitor web portals for station inventories
- Solicit freight from customers
- Create loads in dispatch system
- Divide dispatch responsibilities with other team members
- Enter incidents into KITS (incident reporting system)