Dispatcher in Home Services

Why Choose Goettl?

• Competitive Compensation: Flat rate pay plus commission on most jobs.
• Ongoing Training: Grow professionally and financially with continuous learning opportunities.
• Comprehensive Benefits: Medical, dental, vision, and life insurance.
• Retirement Savings: 401K with company match.
• Career Growth: Opportunities to advance in multiple locations.
• Work-Life Balance: Paid time off.
• Professional Support: Uniform service and boot allowance.
• Reliable Technology: Centralized scheduling with ServiceTitan.
• Supportive Team Environment: Work closely with technicians, service teams, and call center staff.

Your Role as a Dispatcher

As a Dispatcher, you’ll be responsible for efficiently coordinating and deploying technicians while ensuring an exceptional customer experience. Your responsibilities will include:

• Dispatching and deploying technicians promptly to meet customer needs.
• Ensuring response times align with company standards and maintenance agreements.
• Attending ongoing training to stay updated on company services and offerings.
• Partnering with service, sales, and operations teams to schedule and reschedule jobs as needed.
• Managing material and equipment ordering.
• Tracking technician locations and updating customers on estimated arrival times.
• Reviewing, verifying, and confirming service calls 24 hours in advance.
• Ensuring the call center has booked calls correctly before dispatching technicians.
• Selling and renewing service agreements.
• Assisting in compliance management for technician documentation.
• Building and scheduling projects efficiently.
• Maintaining clear and accurate communication between technicians, customers, and internal teams.

What We’re Looking For

Required Qualifications:

• Strong organizational and time management skills
• Effective communication and customer service abilities
• Ability to multitask in a fast-paced environment
• Problem-solving skills and ability to manage technician schedules effectively
• Basic knowledge of HVAC and plumbing services (preferred but not required)
• Experience with dispatching software such as ServiceTitan (preferred)

Physical Requirements

This position requires prolonged periods of sitting, speaking on the phone, and working on a computer. You must be able to read, write, listen, and communicate effectively both verbally and in writing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Be Part of Something Bigger

Goettl is more than just a company—it’s a family. We are committed to innovation, excellence, and empowering our employees to achieve their best. If you're ready to build a career with a company that values your skills and supports your growth, apply today!

Apply Now & Join the Goettl Team!