Dispatcher
Summary
Coordinates daily truck deliveries by scheduling routes, communicating with drivers and customers, and troubleshooting issues in a fast-paced logistics environment.
Dispatchers are responsible for the daily management of coordinating deliveries in their area. This includes communicating and working with members of our fleet, sales team, and back-end operations team to provide exceptional service to our customers.
Starting hourly wage is $16.15, depending on experience.
Communicate daily via phone, radio, and emails with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out.
Determines the most efficient delivery schedules, taking various factors such as driver availability, size of load, trip length, etc. into consideration.
Work with sales team to co-ordinate customer’s delivery requests.
Maintains regular and professional communication with the customer.
Plan loads/runs to ensure the best time efficiency and load factor.
Coordinate vehicle maintenance.
Assist other dispatch/shipping staff as required during spikes in workload.
Troubleshoot delivery problems.
Process paperwork according to company shipping procedures.
Bilingual - French/English.
Manage multiple and changing priorities.
Enjoy working in a fast-paced environment.
High detail and well organized.
Ability to multi-task and willingness to learn.
Work well with minimal supervision, under pressure, and within time constraints in a busy environment.
Excellent people skills.