Dispatcher
Summary: The Foothills Express Dispatcher will coordinate trips for passengers, assign trips and provide logistical assistance to drivers, and ensure trips are completed timely and efficiently, all with a high degree of professionalism and customer service.
Essential Functions:
1. Operate agency phones in an efficient and courteous manner for customer trip requests (medical and non-medical trips).
2. Provide courteous customer service through email and in person with customers.
3. Complete all tasks and paperwork in a timely manner with efficiency and accuracy.
4. Build and maintain a positive rapport with customers, fellow dispatchers, and drivers.
5. Accurately input and schedule all non-Medicaid trips for the transportation department.
6. Communicate regularly with the Operations Manager and Transportation Director for the department to run
efficiently.
7. Manage and resolve in-person and telephone inquiries relating to the Transportation Department in a
professional manner.
8. Abide by all confidentiality regulations concerning passenger information (HIPAA).
9. Inform Management of passenger issues/concerns, route and traffic delays, driver call outs, and vehicle
needs/issues.
10. Report ALL vehicle incidents and accidents to the Operations Manager and Transportation Director.
11. Comply with all applicable local, state, and federal transportation regulations relating to dispatching, vehicle
operation and safety-sensitive employees.
12. Provide after-hours services and rotate on call, weekend, and holiday services when assigned to do so.
13. Attend all mandatory/applicable training sessions (i.e., First Aid/CPR, Bloodborne Pathogen), employee
meetings, etc.
14. Handle any emergency in a calm and professional manner in accordance with agency policies.
15. Maintain an office environment that is clean, professional, and conducive to everyone around you.
16. Participates in program/agency fund-raising activities as directed by supervisor.
17. Submit to pre-employment and random drug tests.
18. Perform duties as a Driver/Operator as needed.
19. Participates in program/agency fund-raising activities as directed by supervisor.
20. Perform other duties as assigned.