Dispatcher

OVERVIEW OF KRAPF GROUP:

Krapf Group Vision: Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

EXPECTATIONS:

• Support Krapf vision and mission in all activities
• Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service
• Represent Krapf in a professional, business-like manner
• Comply with all Krapf employee and safety policies

POSITION SUMMARY:

This field position will dispatch drivers in accordance with contract requirements and in compliance with State and Federal regulations. Coordinate scheduling of trips from inception to completion.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support and assist the Operations Manager to provide positive representation of the Company.
• Monitor the daily driver radio communications; provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance.
• Interact with appropriate personnel regarding equipment, driver hours & customer issues.
• Respond to issues in a calm, professional manner, with a clear, distinctive and reassuring voice, in a non-confrontational manner.
• Troubleshoot driver performance issues and report issues to Transportation Supervisor.
• Control costs by monitoring driver hours.
• Serve as liaison between School Districts, clients, outside vendors to coordinate efficient and timely processing of trip requests.
• Prepare computerized trip schedules for drivers detailing pickup/drop off destinations.
• Prepare trip estimates, finalize pricing for all trips, prepare invoices and submit to Transportation Supervisor for approval.
• Log trips and rotation of drivers in database on trip schedules and maintain files on trips by month.
• Route materials in various stages for approval by school districts, clients and account services.
• Communicate to school districts and schools (administrative staff) items of interest when needed.
• Handle problems between drivers and schools pertaining to trips.
• Take and assist in resolution of complaints from parents, schools, transportation directors and customers.
• Process trip changes and communicate changes the drivers when necessary.
• Handle changes to schedules for current week.
• Assist in the operation functions of the School Bus Division.

DIRECT REPORTS:

• None