Dispatcher

M HOLDING has been an established Company since 1956. M HOLDING has maintained its number one market share in Arizona, ranking in the top 20 in the U.S. and the top 50 in the world. We provide sales, leasing, service, parts, and riggings for cranes, concrete pumps, and other heavy equipment throughout Arizona, California, Guam, Nevada, New Mexico, and Utah. Not only has the Mardian family been in this business for three generations, but the personnel here have more combined experience than ANY other crane or concrete pump company in the Southwest! Our Corporate Office is located in the heart of Phoenix, Arizona.

This position is responsible for scheduling jobs, equipment, and operators and for complying with all DOT regulations. Confidently communicate with customers to fulfill their requests.

JOB DUTIES WILL INCLUDE:

• Coordinate and ensure the timely and accurate dispatch of rental equipment.
• Receive and process customer/salesman orders
• Answer incoming phone calls professionally and courteously.
• Review, approve, and process daily operator payroll, documenting errors and inconsistencies.
• Daily matching of orders with completed work tickets.
• Ensure customers sign all work tickets.
• Calculate work tickets, verifying quoted pricing.
• Responsible for payroll process to include creating all jobs, all payroll & credit card transactions.
• Post the daily schedule.
• Prepare and research credit memos for approval by the manager.
• Assign specific equipment and operators to orders and create schedules (both daily and long-term).
• Follow sales commissions program (proper coding for customers and territories).
• Maintain asset inventory and location status.
• Daily review of submitted quotes.
• Notify manager and Safety Committee of all reported incidents and ensure incident reports and drug/alcohol testing are completed.
• Verify maintenance request and send to the maintenance department
• Maintain operators’ hours of driving and work to follow DOT compliance
• Other duties as assigned.

SAFETY

• Follow all DOT regulations.
• Play an active role in the development of the safety culture, making safety a natural part of all work performed.
• Follow all safety policies and procedures.
• Identify and report safety concerns.
• Safely perform assigned duties.