Dispatcher

WHO ARE WE?

Naples Airport Authority serves the community with a purpose of providing a safe, efficient, and financially sustainable airport that best serves the overall interests of the community.

THE POSITION

We are looking for a Dispatcher I to support the safe and efficient coordination of aircraft movements and services at Naples Airport.

As part of our Fixed Base Operator (FBO) team, this position works closely with pilots, flight crews, line service personnel, and other airport stakeholders to coordinate aircraft arrivals, departures, parking assignments, and service requests. This role is ideal for someone who is organized, detail-oriented, an effective communicator, and able to manage multiple priorities in a fast-paced aviation environment.

Some of the position duties include:

• Coordinate, monitor, and document aircraft arrivals, departures, parking assignments, and movements on the General Aviation and North Road Terminal ramps.
• Communicate operational information to ensure the safe, efficient, and timely movement and servicing of aircraft.
• Coordinate and document aircraft services requested and provided while maintaining accurate operational records.
• Utilize FBO management software, computers, radios, telephones, and other technology to support daily operations and customer service.
• Communicate effectively with pilots, flight crews, tenants, line service personnel, air traffic control, and other airport stakeholders.
• Maintain situational awareness and follow established safety procedures, airport regulations, and Authority policies.
• Support the Authority's Safety Management System (SMS) program and complete required training.
• Provide exceptional customer service while coordinating operational activities to meet customer and airport needs.
• Assist other departments and support special projects as assigned.

REQUIREMENTS

• High school diploma or GED required.
• Minimum of three years of aviation, airport operations, dispatch, FBO, or related experience required.
• Strong knowledge of general aviation operations, FBO services, aircraft handling procedures, and airport operational requirements.
• Excellent customer service, communication, organizational, and multitasking skills with the ability to remain calm in a fast-paced environment.
• Ability to operate multiple computers, software systems, radios, telephones, and other communication equipment simultaneously.
• Working knowledge of Microsoft Office, FBO management software, and other operational technology systems.
• Ability to communicate effectively with pilots, flight crews, tenants, customers, airport personnel, and external stakeholders.
• Strong situational awareness, sound judgment, problem-solving skills, and attention to detail.
• Valid Florida driver's license with a driving record meeting Authority standards required.
• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours as operational needs require.

WHY SHOULD YOU APPLY?

• Excellent benefits package, including $0 cost to employee Medical and Dental plan
• Generous Company Paid Retirement Plan
• Vacation, Personal Leave, Sick Time, Paid Holidays
• Annual Incentive Award and Career Development Programs
• Tuition and Education Reimbursement up to $7,000 a year
• Winner of Best Places to Work in Southwest Florida!

Starting Salary: $25.60 per hour