Dispatcher - Night Shift

Responsibilities

Reports to and takes general direction from Night Dispatch Supervisor.

Personnel Responsibilities

Monitors activities and provides direction to drivers to ensure safe and timely delivery of freight. Proceeds on own initiative with little guidance.
Communicates with drivers on an ongoing basis, primarily via telephone and mobile communication messaging.
Exercises independent judgment to determine situations that need to be addressed immediately with employees and/or independent contractors. Forwards information about less urgent situations to the driver's assigned Fleet Manager to be addressed.

Provides ongoing feedback to drivers regarding their personal performance, both positive and constructive.

Forwards information to assigned Fleet Manager in situations where a performance related was addressed.

Evaluates situations reported that could be potentially detrimental to the safety and/or well-being of the driver himself or others.

Uses independent judgment to take action and/or escalate situations as necessary.

Ensures drivers conduct themselves appropriately to maintain a work environment that is free of unlawful harassment, including, but not limited to, sexual harassment. Takes action in all potentially harassing situations.
Integrates the company’s noble purpose and core values into every aspect of the position and communicates with team on a regular basis on the company’s core values, mission, vision and noble purpose.
Reinforces the behaviors of employees demonstrating core values and giving recognition to employees who endorse the core values of the company.
Incorporates core values and noble purpose as part of performance management process and coaches and supports employees on how to demonstrate core values.

Operational Responsibilities

Dispatches trucks.
Reads and responds to and/or takes appropriate action regarding all mobile communication messages.
Reads late pings and takes appropriate action to ensure on time delivery.
Collects POD faxes when necessary.
Ensure drivers are following the fuel solution.
Keeps PTA’s current.
Monitors the Tractor Services screen and corrects temperature issues.
Verifies unloading charges.
Trains Drivers in their duties as the situation demands.
Provide guidance to Drivers on editing their DOT logs.
Assist Drivers in trip planning.

Relay Responsibilities

iSeries Alert Responsibilities

Receives iSeries Alert Messages indicating there are emergency issues with the temperature of the trailer and/or cargo
Follows company direction and properly investigates and addresses all alerts thoroughly and with urgency – Even if it is a reoccurring alert
iSeries Alert messages are a critical function of the job and if not properly addressed may result in immediate termination.

Risk Management Responsibilities

General Responsibilities

Enforces policies outlined in the Driver’s Information Handbook and Owner Operator Information Handbook.
Leaves shift communication sheet when necessary.
Investigates and addresses all Personal Conveyances.
Other duties and responsibilities as assigned.

Elevate Auto-Dialer Responsibilities

Follows Elevate policy and remains logged in to auto-dialer system to receive inbound calls and be available for auto-queued outbound calls.
Updates agent status in dialer as directed by management.
Remains logged in to dialer and keeps unavailable time (including wrap-up time) to a minimum.
Dispositions calls appropriately to summarize the outcome of the call.

See also