Dispatcher - Nights & Weekends - Onsite
Posted
Dispatcher - Nights/Weekends - Columbus, OH
$1,500 Sign on Bonus
Pro-Tow, a division of Guardian Fleet Services
Pay Range $19 - $21 Hourly
Pay is determined by skill/experience level and certifications
We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.
Essential Duties
- Provide customer service excellence with each and every call.
- Politely answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
- Prioritize and organize calls according to urgency.
- Providing customers with pricing information and respond to any queries they may have.
- Maintain records and Process customer payments.
- Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
- Other duties as assigned.
Qualifications, Education, Experience
- High School Diploma or Equivalent
- Excellent communication and interpersonal skills.
- Ability to answer multiple phone calls in a busy setting.
- Ability to have a professional demeaner and phone etiquette.
- Ability to address problems and requests by transmitting information or providing solutions to the team.
- Ability to read and write in English.
- Bilingual is a plus
- Accurate data entry.
- Computer literate.
- Knowledge of Tow book software a plus!
- Ability to work - Days, Nights and Weekends
Physical Requirements
- Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods.
- Routinely requires sitting at a desk and viewing a display screen for extended periods.
- Ability to access, input, and retrieve information from a computer or other electronic device.
- Routinely requires moderate (up to 40 pounds) lifting and carrying.
- Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending.
- Must be able to accurately read computer screens and written materials and communicate effectively with drivers, customers, and team members, with or without reasonable accommodation.
Benefits Offered:
- Paid Time Off & Paid Holidays
- Medical, Dental, & Vision plans
- $15k Employer paid Life Insurance and AD&D
- Pet Insurance (NEW!)
- 401(k) plan
- Short Term & Long-Term Disability
- Hospital Indemnity
- Cancer Plan
- Accident Insurance
- Employee Assistance Program
- Employee Referral Bonus
We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws. We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.