Dispatcher / Order & Production Coordinator

• Receive the confirmed daily order schedule from the WhatsApp Operator.
  
• Organize and prioritize daily orders according to production and delivery requirements.
  
• Coordinate order preparation with the Kitchen, Production, Packing and Delivery Teams.
  
• Follow up on production progress and ensure orders are completed on time.
  
• Act as the main link between confirmed customer orders and the production team.
  
• Ensure every order is prepared accurately according to the confirmed order details.
  
• Verify the correct customer, product, size, quantity, flavor, color and decoration/design.
  
• Check writing, accessories, packaging and pickup/delivery information before releasing orders.
  
• Communicate continuously with the WhatsApp Operator regarding order details and updates.
  
• Identify and resolve production or order discrepancies quickly.
  
• Ensure deadlines are met and daily operations run efficiently.
  
• Maintain a high level of organization, accuracy and teamwork.
  

Requirements

• High School education.
  
• Previous experience in team leading, management and sales.
  
• Strong leadership and team-management skills.
  
• Excellent time-management and organizational skills.
  
• Ability to work under pressure and meet deadlines.
  
• Excellent attention to detail and accuracy.
  
• Strong communication and coordination skills.
  
• Energetic, friendly, patient and polite personality.
  
• Presentable and professional appearance.
  
• Responsible, organized and detail-oriented.
  
• Fast, efficient and able to prioritize multiple orders.
  
• Strong team-player mentality.
  
• Ability to coordinate effectively with kitchen, production, packing, delivery and customer-service teams.