Dispatcher

Position Summary: The Delivery Dispatcher is responsible for planning, coordinating, and monitoring fuel delivery operations to ensure customers receive safe, timely, efficient, and reliable service. This role balances customer commitments, route productivity, demand forecasting, driver resources, equipment capacity, and daily operational priorities while supporting Parker Oil Company’s commitment to Keep Customers SAFE, Keep Customers INFORMED, and Put Customers FIRST.

Essential Duties and Responsibilities

• Build, review, and manage productive delivery routes based on customer demand, forecasted need, route density, driver availability, truck capacity, and customer service commitments.
• Conduct daily workflow reviews, including prior-day exceptions, monitor alerts, overnight orders, route progress, unassigned deliveries, and future delivery planning.
• Review forecasting information for accuracy, including due dates, runout dates, K-Factors, hot water usage, usage rates, route tables, delivery history, and exception reports.
• Validate and analyze tank monitor information and prioritize deliveries.
• Prepare and manage delivery tickets to ensure selected work supports customer needs, route productivity, and operational efficiency.
• Coordinate delivery adjustments, reassignment decisions, emergency requests, and service issues while limiting unnecessary route changes after dispatch.
• Communicate clearly and proactively with drivers, Plant Managers, Customer Service Representatives, Office Staff, Service Technicians, and customers as needed.
• Escalate safety concerns, runouts, missed commitments, equipment failures, monitor issues, and other critical service risks promptly.
• Support labor and resource planning by coordinating driver schedules, vehicle utilization, non-production assignments, and future workload needs with Plant Managers.
• Monitor performance indicators related to customer service, forecast accuracy, route productivity, communication effectiveness, labor utilization, and continuous improvement.