Dispatcher Planner
Essential Functions & Responsibilities
Dispatcher Planner As a Dispatcher Planner you will be responsible for planning and coordinating the movement of trucks and freight between cities in a safe, efficient and cost-effective manner. This role will work collectively with drivers and other Arcwood team members to ensure customers are serviced on time.
- Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
- Plans inbound and outbound schedules to support the logistical needs of the organization
- Prepares routes and calculates mileage for inbound and outbound scheduling
- Maintains daily communications with all active drivers and associated team members; directs the pickup and delivery activities for active drivers
- Troubleshoots and resolves potential pickup or delivery challenges before they result in service issues
- Records and documents relevant information and distributes information to the appropriate department or location
- Leads the process of communicating logistical or staffing needs to the appropriate team members or leaders
- Coordinates with Customer Experience to schedule pickups, deliveries and operational needs to ensure the integrity of operational schedules
Enter all load information in real time for transparency and cooperation with other members of Transportation Department
Update driver payroll information through the software and serve as back up for the billing/payroll clerk
Maintain contract information for brokers
Network and build relationships with both employees and external customers by responding to inquiries and complaints regarding billing processes, notifications, billing issues, etc.
Assist Accounts Receivable Representative with questions or problems
Share “On-Call” duties after hours and on weekends in rotation with others in the Transportation Department for the purpose of fielding and solving OTR Driver issues
Work with internal teams to improve processes, discuss action plans, and/or contractual changes, and achieve organizational/department/team goals and objectives
Takes on additional duties as assigned to support the team and organization
Education
- High-school diploma or equivalent (required)Experience
- 2+ years of experience in a related field (required)
- Previous experience in trucking and/or scheduling with knowledge of DOT hazardous waste regulations (preferred)
Current transportation market knowledge (understanding operating practices, structure, and management organization including knowledge of lanes and rates)
Geographical expertise, understanding of mileage as it relates to the passage of time, including DOT and speed governance
Overview
About Arcwood
Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.
Our Values
We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:
- Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
- Solve Problems Creatively: We push for better – advancing technologies, processes, and ideas that protect human health and the environment.
- Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together – with our customers, and with each other.
- Deliver for Customers: We put customers at the center of all we do. When we live our values – lead with safety, solving problems creatively, and owning our work together – the result is clear: we deliver exceptional value for our customers.
We’ve reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers’ evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!