Dispatcher

Title: Dispatcher

Classification/Job Grade: Hourly

Location: Battle Creek, MI

Department: Dispatcher

Supervised by: Warehouse/Logistics Manager

Position Overview

The Dispatcher is responsible for coordinating daily transportation and distribution activities to ensure safe, efficient, and timely delivery of products to customers. This position serves as a critical communication link between drivers, warehouse personnel, maintenance staff, and management by scheduling routes, managing trailer movements, monitoring fleet availability, and maintaining accurate transportation records.

The Dispatcher must demonstrate strong organizational skills, sound decision-making, and the ability to adapt quickly in a fast-paced environment while supporting customer service and operational excellence.

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Transportation & Dispatch Operations

• Coordinate and oversee daily transportation and dispatch operations to ensure efficient, safe, and on-time product deliveries while maintaining visibility of driver assignments, trailer movements, and route performance.

• Monitor transportation schedules, equipment availability, and trailer locations, proactively adjusting plans to address production changes, customer demands, service disruptions, and operational priorities.

• Maintain accurate transportation records, system data, and reporting related to dispatch activities, trailer utilization, delivery performance, inventory allocations, and regulatory or company requirements.

• Partner with drivers, warehouse personnel, maintenance teams, and leadership to coordinate equipment readiness, vehicle maintenance, preventive service schedules, and operational support needs.

• Investigate and resolve transportation, scheduling, equipment, and customer service issues by exercising sound judgment, prioritizing resources effectively, and implementing timely solutions.

• Identify opportunities to improve transportation efficiency, communication, service levels, safety, productivity, and overall operational performance.

• Ensure compliance with all company policies, safety standards, transportation regulations, and operational procedures.

• Support departmental objectives, special projects, and other business needs as assigned.

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Required Qualifications

• High school diploma or GED preferred.

• Previous warehouse, distribution, logistics, manufacturing, or loadout experience preferred.

• Ability to work efficiently in a fast-paced environment while maintaining accuracy.

• Strong organizational and communication skills.

• Ability to follow written and verbal instructions.

• Demonstrated commitment to safety, quality, and customer service.

• Ability to work independently and as part of a team.

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Here need skills required such as:

Skills:

• Excellent communication skills

• Organization.

• Computer skills, Proficient in Excel, Emails, AS-400

• Ability to act with little/no supervision.

• Multitasking

• Data entry

• Attention to details.

Working Conditions

The work environment characteristics described below are representative of those encountered while performing the essential functions of this role.

• Regular exposure to Hot, cold, wet, and humid conditions.

• Fast-paced warehouse and distribution environment with changing priorities.

• Exposure to moderate high noise levels.

• Work is performed in accordance with all company safety and food quality requirements.

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Key Success Factors

Employees who are successful in this role consistently demonstrate:

• Safety-first mindset

• Strong attendance and dependability

• High level of accuracy and attention to detail

• Sense of urgency and productivity

• Teamwork and collaboration

• Accountability and ownership of results

• Commitment to customer service and operational excellence

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About Prairie Farms – “Farmer Owned. Locally Produced. Since 1938.”

We are a farmer-owned cooperative. This means we are owned and operated by over 800+ farm families who are critical members of society. They have selflessly taken on the tremendous task of producing nutritious, high-quality milk for a growing population, which requires being on the job 24/7, 365 days a year.

We have represented American agriculture since our founding in 1938. Many of our dairy farms are operated by several generations of family members with roots dating back to the 1800s. On average, each farm milks around 120 cows and everyone pitches in to keep them happy and healthy - which means around-the-clock care!

Our Mission:

• Producing dairy products of the highest quality

• To conduct our business with professional integrity

• To exceed expectations of our customers and consumers

• To support our communities in a positive, sustainable manner

• To deliver exceptional patronage to our network of farm families

• To simply “do right” for our farm families, employees, and communities

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EEO Statement

Prairie Farms Dairy, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.