Dispatcher/Receptionist

Veterans Thrift Stores, established in 1964, is dedicated to supporting veterans and giving back to the local community through various charitable programs. Our mission is to positively impact the physical and mental well-being of veterans and their families. By joining our team, you contribute to meaningful programs making a difference in people’s lives.

We are looking for a reliable, organized, and customer-focused Dispatcher/Receptionist to join our team on a part-time basis. In this role, you will serve as an important point of contact for our customers and staff, helping to coordinate donation pickups, manage incoming calls, and support the day-to-day operations of our office. The ideal candidate is someone who thrives in a fast-paced environment, communicates clearly and professionally, and takes pride in providing excellent customer service.

Key Responsibilities

• Schedule and coordinate customer donation pickups in an efficient and timely manner.
• Communicate pickup schedules and route information to drivers and staff.
• Monitor and adjust schedules as needed throughout the day to accommodate changes or cancellations.
• Maintain accurate records of scheduled pickups and completed routes.

Answer and transfer incoming calls to the appropriate departments or staff members throughout the company.

• Respond to customer inquiries regarding donation pickups, scheduling, and general company information in a professional and courteous manner.
• Communicate effectively with employees across all departments to relay messages and updates in a timely manner.
• Maintain a positive and professional tone in all customer and staff interactions.
• Support other administrative staff with tasks as directed by management.

Qualifications
Required

• Strong customer service skills with the ability to remain calm, professional, and helpful under pressure.
• Excellent verbal and written communication skills.
• Strong multitasking and prioritization skills with the ability to manage multiple tasks at the same time.
• High attention to detail and accuracy in scheduling, record keeping, and communication.
• Ability to follow directions and work efficiently with minimal supervision.
• Comfortable working in a fast-paced environment with changing priorities throughout the day.
• Basic computer skills including experience with email, data entry, and scheduling software.
• Must be punctual, dependable, and professional.
• Ability to sit for extended periods of time while working at a desk.

Preferred

• Previous experience in an office or administrative support role.
• Experience with multi-line phone systems or call transfer systems.
• Experience in a dispatching, scheduling, or logistics role is a plus but not required.

Schedule
Monday through Friday 1:00pm-5:00pm + 2 Saturdays a month

If you are interested in this position, please apply in-person at our Spring Valley Office located at 1049 Elkelton Blvd Suite A, Spring Valley CA, 91977. If you have any questions about the position call 619-337-9244 and ask to speak to Alivia.