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Position Summary:
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The Telecommunications Specialist – Dispatcher I serves as a critical link between the public and emergency services by receiving, prioritizing, and dispatching calls for service for the City of Milton Polic Department. This position requires the ability to remain calm under pressure, gather and relay accurate information, and ensure a timely and appropriate response to incidents, while maintaining compliance with State of Florida telecommunicator certification requirements and criminal justice information system standards.
This position is responsible for receiving emergency and non-emergency calls for assistance, dispatching appropriate public safety personnel, and maintaining a variety of departmental records and communications logs. Work involves a combination of emergency dispatching and technical support duties, requiring accuracy, attention to detail, and the ability to manage multiple tasks simultaneously.
The nature of the work requires responsiveness to dynamic and often unpredictable situations, contributing to the complexity and critical importance of the role. Successful performance directly supports the safety of the community and the effective coordination of emergency and non-emergency response services.
The primary purpose of this position is to receive and process incoming calls for service and to dispatch appropriate emergency response personnel. Effective performance ensures efficient communication, coordination, and response during routine and life-threatening situations.
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Essential Duties & Responsibilities:
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Essential Duties:
- Conducts driver’s license, vehicle registration, warrant, and criminal history checks; maintains and releases motor vehicle registration information to law enforcement agencies; monitors officer-initiated activity such as traffic stops
- Coordinates communication and information-sharing with neighboring jurisdictions and regional agencies to support mutual aid and interoperability
- Dispatches law enforcement, fire, and emergency medical personnel; monitors unit status and location; maintains continuous communication with field units to ensure officer safety and effective response
- Maintains alarm system records and contact databases; monitors alarm activations and coordinates appropriate response
- Monitors multiple radio frequencies and communication channels; relays critical and time-sensitive information, including officer safety alerts, to field personnel
- Operates the department radio system to communicate with patrol units and other emergency personnel
- Provides pre-arrival instructions to callers, including emergency medical guidance and telecommunicator CPR, in accordance with established procedures
- Receives and processes incoming emergency and non-emergency calls for service from the public and public safety agencies; evaluates, categorizes, and prioritizes calls in accordance with established protocols
- Receives, assigns, and tracks complaints; assigns complaint numbers; dispatches patrol units and other emergency vehicles; notifies news media of serious accidents or disasters
Essential Responsibilities:
- Adheres to all departmental policies, procedures, CJIS security requirements, and applicable federal, state, and local laws and regulations
- Assists officers and other personnel by gathering, relaying, and documenting information for incident, arrest, booking, crash, and other reports
- Maintains accurate and complete records of all telephone, radio, and CAD activity; prepares reports and assists with the compilation of operational statistics and monthly activity summaries
- Operates computer-aided dispatch (CAD) systems, FCIC/NCIC systems, and other communications technologies to document, track, and manage calls for service and unit activity
- Performs administrative and clerical duties related to communications operations, including filing, typing, data entry, records maintenance, and documentation
- Performs other related duties as assigned
- Prepares and mails Florida citation abstracts to the state, and prepares departmental payroll and other specialized records and reports
- Processes background and records checks, including Firearm Eligibility system (FES) and National Instant Criminal Background Check System (NICS) inquiries, in accordance with applicable laws and agency policies
- Sends and receives messages via computer, teletype, or other department communications systems; communicates statewide and nationwide as required
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