Dispatcher

About ReturnQueen:

ReturnQueen is a tech-driven company simplifying the return process for online shoppers. Through our app, we manage returns end-to-end, combining technology with real-world logistics to deliver a seamless customer experience. As we grow, we’re looking for a reliable and detail-oriented Dispatcher to help coordinate daily operations.

Job Summary:
The Dispatcher plays a critical role in ensuring smooth and efficient daily operations by coordinating drivers, routes, and service requests. This role requires strong communication, organization, and problem-solving skills in a fast-paced environment.

Key Responsibilities:

• Coordinate and dispatch drivers based on daily routes and service needs
  
• Monitor driver schedules, routes, and progress throughout the day
  
• Communicate clearly with drivers, customers, and internal teams
  
• Respond to real-time issues and make quick adjustments as needed
  
• Track pickups, deliveries, and completion status using internal systems
  
• Ensure accurate documentation and timely updates in dispatch software
  
• Assist with scheduling, workload balancing, and operational planning
  
• Provide exceptional internal and external customer support
  
• Report issues, delays, or operational concerns to management