Dispatcher & Routing
Posted Updated 20
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Description
Key Responsibilities
- Routing & Scheduling
- Develop and maintain bus routes using routing software and district guidelines.
- Adjust routes for efficiency, safety, and compliance with state and local regulations.
- Update routes for new students, address changes, and special transportation needs.
- Dispatching
- Assign drivers and buses to scheduled routes and trips.
- Monitor real-time operations and respond to delays, breakdowns, or emergencies.
- Communicate route changes and instructions to drivers promptly.
- Customer Service & Communication
- Serve as a contact for drivers, school staff, and parents regarding transportation issues.
- Handle inquiries and resolve complaints professionally and efficiently.
- Compliance & Safety
- Ensure adherence to safety standards and transportation policies.
- Maintain accurate records of routes, driver assignments, and incident reports.
- Administrative Duties
- Prepare daily, weekly, and monthly reports on routing efficiency and performance.
- Assist with driver scheduling, timekeeping, and payroll verification as needed.
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Qualifications
- Ability to work under pressure and handle multiple tasks simultaneously
- High school diploma or equivalent.
- Experience in transportation, logistics, or school bus operations.
- Proficiency with routing software and Microsoft Office Suite.
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities.
Physical & Work Conditions
- Office environment with occasional field visits.
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Ability to work flexible hours during peak school transportation time
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