Dispatcher RTR- REMOTE

Position Summary:

The Dispatcher is responsible for coordinating and scheduling transportation services for Routes to Recovery (RTR). This position manages incoming calls, schedules trips, and ensures timely communication between clients, drivers, and staff. The Dispatcher plays a key role in maintaining efficient operations and supporting RTR’s mission to provide safe, reliable, and compassionate transportation for individuals accessing medical care, recovery services, and community resources.

Essential Duties and Responsibilities:

• Receive and process ride requests via phone, email, or electronic system.

• Schedule and assign rides accurately in Trip Master or other scheduling software.

• Communicate schedules, route changes, and updates to drivers throughout the day.

• Respond promptly to same-day changes, cancellations, or emergency ride requests.

• Maintain clear and professional communication with clients, drivers, and partner organizations.

• Verify and document completed trips for accuracy and compliance.

• Support data collection and reporting for grant and contractual requirements as directed.

• Monitor program performance indicators such as on-time rates and ride completion.

• Provide general administrative support to the Program Coordinator and Program Director.

• Ensure all interactions reflect RTR’s commitment to empathy, professionalism, and person-centered service.