DISPATCHER (Seasonal)_Park

REPORTS TO: Operations Manager

DEPT: Public Safety

POSITION SUMMARY:

• Monitor phone and radio traffic for calls for service and dispatch appropriate units. Monitor and respond to security radio calls using established radio codes and communication procedures.
• Make routine all-band announcements communicating attendance, ride operations, security statuses, and other pertinent information.
• Document and communicate park attendance, ride throughput, weather conditions, and ride wait times hourly to all park leadership and operational units.
• Document all events during calls for service electronically via Dispatch System.
• Monitor fire/security alarm system for triggered alarms and coordinate with alarm company, local authorities, and park security units to respond.
• Identify and report suspicious activity, safety concerns, incidents, and other security-related observations through CCTV monitoring
• Inventory and distribute radios, keys, and other park assets to operational team members.
• Act as a liaison between local law enforcement and park management.
• Testify observations, actions, and reports when required.
• Answer all guest and team member questions in a friendly manner and give appropriate guidance.
• Comply with all Morgan’s guidelines and polices.