Dispatcher

The purpose of this position is to receive requests for ambulance service, identify the level and urgency of services required, provide data entry of trip information into the CAD System, select and dispatch units, and maintain system status control by relocating units to locations in accordance to the System Status Plan. This incumbent must be able to determine the suspected primary payment source and comply with required prior authorization steps.

Education, Knowledge & Experience:

• High school diploma or general education degree (GED).
• EMS dispatch experience or EMT experience is preferred.
• Flight dispatch experience such as NAACS - National Association of Air Communications Specialists preferred but not required
• History of great customer service
• Competencies/Skills
• Problem solving skills and critical thinking are essential. Quick and decise decision making skills are required
• Must be able to efficiently operate a computer, copier, fax, and telephone. Experience and proficiency with computers is required.
• Proficiency in Microsoft package required.

Physical Requirements

• Dispatchers spend the majority of their time sitting at a computer table using communication equipment such as phones, faxes, radios, and computers. Candidate must be able to sit for prolonged periods of time. Stretching and warm ups are permitted and encouraged. Candidate must be able to fulfill 12 hour rotations that will include night-time shifts. Candidate must be able to climb stairs to Communications Center. A detailed analysis of those requirements is available upon request.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
• This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.