Dispatcher

We are looking for a quality Dispatcher to join our growing team. An ideal Dispatcher is someone who likes multi-tasking, is a creative problem solver, communicates well in a team environment, and has excellent customer service skills in person and over the phone. This role is critical to the success of the company and the right candidate must be reliable.

Tow Truck Operators keep our highways safe and are classified as First Responders. Come join the team and be an important part of your community!

Essential Duties and Responsibilities include:

• Ensure exceptional customer service
• Answer incoming calls from customers
• Using dispatch software to dispatch trucks to customers
• Documenting conversations
• Helping drivers troubleshoot problems
• Assessing the safety of roadside situations
• Dispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correct
• Ensuring customers and drivers receive timely and accurate dispatch help
• Helping drivers trouble shoot issues
• All other duties as assigned by Supervisor

Supervisory Responsibilities

• There are no supervisory responsibilities for this role.