Dispatcher Supervisor

Position: Dispatcher Supervisor
Status: Salary, Exempt
Pay range: $70,304 - $70,304 per year
Location: In-Office
Reports to: Operations Manager
Direct Reports: 10+

Who We Are:

RydeTrans was founded in 1979 and incorporated in 1996 to provide safe and high-quality transportation to people in the East Bay. We serve a diverse group of institutional customers such as public transit agencies, governmental entities, school districts, health care providers, and social service agencies, as well as private customers. We provide a wide array of transportation products, including paratransit, fixed route, shuttle, charter services, and ADA eligibility assessments.

RydeTrans specializes in transporting people who depend on safe, comfortable, and reliable transportation to essential services like school, rehabilitation training, medical appointments, and work.

About the Role:

As a Dispatcher Supervisor, you’ll lead the team at the heart of that promise—supervising a group of approximately 10 dispatchers, keeping shifts covered, and making the real-time calls that keep vehicles rolling and passengers served. If you’re a calm, organized problem-solver who thrives in a fast-moving operation, we’d like to hear from you.

What You'll Do:

• Supervise, coach, and support a team of approximately 10 dispatchers, monitoring performance against company standards
• Proactively assess staffing needs based on service hours and peak periods, and assign duties to ensure adequate coverage across all shifts
• Build and publish staff schedules in line with service demand and any applicable collective bargaining agreements, ensuring drivers are notified of their schedules in a timely manner
• Ensure dispatch operations follow both company and client policies and procedures
• Organize and coordinate new-hire and refresher training programs for the dispatch team
• Prepare, verify, and authorize dispatch schedules and work records for payroll
• Monitor dispatch response to driver incidents, equipment failures, vehicle breakdowns, and other service disruptions
• Ensure daily service events are documented accurately and completely
• Oversee window/check-out functions, including collecting and reconciling fares and reconciling breaks during driver check-out
• Monitor non-revenue payroll hours
• Maintain accurate records and organized filing systems
• Support a safe work environment and a focus on injury prevention
• Exercise sound judgment to resolve operational problems as they arise
• Perform other duties as assigned